Take 45 mins to learn about virtual hold and how to turn on the feature for ShoreTel's Enterprise Contact Center.
Improve the customer's journey by giving them options while holding.
A recent study showed that 15% of customers abandon a call if they are made to wait more than 40 seconds. The percentage of calls abandoned can double holds times go beyond one minute. Can virtual hold be the difference between a good customer experience and a negative online review?
The training is kicked off by Packet Fusion's Rachel Turkus reviewing the benefits of virtual hold and why it is needed in today's fast pace market place.
William Holmes, Director of Engineering & Support, will then take you through the step by step procedure to turn on ShoreTel's ECC call back feature for your queues and review best practices to minimize hold times.