Watch our Webinar:   Real Time Reporting with Real Time Results

Giving your CS Managers the power to make an immediate difference. 

During the 30 minute recording, William Holmes, Packet Fusions own ECC guru, trains on three views of same data sets to help manage to agent and group needs through detailed creation of the following:

  • Brief agent report – insight into agent behavior
  • Brief group report – snap shot of contact center health in real time
  • Detailed report – a look at the group behavior over a recent specified period of time allowing supervisors to manage to current group dynamics

We also take a quick look at:

  • Daily Detailed Report
  • Your new default daily dashboard
  • How to use the real time reporting to make dynamic changes to address the needs of the business at that moment
  • How release codes become a key management tool