Contact Centers Key Performance Indicators (KPIs)

ShoreTel Enterprise Contact Center (ECC) Analytics Training Recording

Watch our Webinar:  The Changing Landscape of Contact Center KPIs

Customers expectations have changed.  It's time to rethink the standard call center standards. 

During the hour recording, we will discuss the change of KPIs in terms of contact center management as well as take you through a desktop demonstration of both agent and group reports on a live system. Follow along in your own system or listen and watch to learn how to modify the reports to best fit your business needs. This interactive experience can be a refresher for existing Contact Center Supervisors or a first look for onboarding new supervisors to your contact center.

You will hear about:

  • Contact Center Analytics
  • Key Industry Metrics
  • Why Metrics Matter
  • Participate in a Live Report Training