Watch our Webinar: Giving Customers Options with Virtual Hold
Improve the customer's journey by giving them options while holding.
Packet Fusion’s Contact Center Guru William Holmes provides a 30-minute training on ShoreTel's ECC that turns on the call back feature for your queues and reviews best practices to minimize hold times.
A recent study showed that 15% of customers abandon a call if they are made to wait more than 40 seconds. The percentage of calls abandoned can double holds times go beyond one minute.