Watch our Webinar:  Giving Customers Options with Virtual Hold

Improve the customer's journey by giving them options while holding.  

Packet Fusion’s Contact Center Guru William Holmes provides a 30-minute training on ShoreTel's ECC that turns on the call back feature for your queues and reviews best practices to minimize hold times.  

A recent study showed that 15% of customers abandon a call if they are made to wait more than 40 seconds.  The percentage of calls abandoned can double holds times go beyond one minute.

Offering virtual hold could be the key to increasing customer satisfaction.