Consumers lead busy lives. They trust you with their personal payment information. Is your call center providing that security?
Call centers record calls for a variety of reasons. From service quality assurance to training, a call center manager often relies on recordings to keep their fingers on the pulse of their consumer communications hub. Customers put their faith as well as their personal credit information in your hands.
During this hour long discussion, Bill Hatzman and David Braddock from TelStrat will be discussing the Payment Card Industry Data Security Standards (PCI DDS) for call recording created by the PCI Security Standards Council. Is your contact center putting customers at risk credit card fraud?