UCaaS / CCaaS

Unified Communication & Contact Center – as a Service

Consolidate voice calls, messaging, video conferencing, and team collaboration into one platform to enhance both internal and external communications.

Take it one step farther when you craft your unique solution or delve into Contact Center as a Service (CCaaS) options. CCaaS provides call and contact center operations as a service, available through a monthly subscription model.

Unified Communication as a Service - Packet Fusion

The future of UCaaS / CCaaS

Future-proof businesses will continue to expand their communication capabilities to support a wide range of channels, such as social media, messaging apps, and video conferencing.

Businesses will need to stay agile and adapt to these evolving trends to leverage the full potential of communication tools in the cloud to meet customer expectations. UCaaS / CCaaS solutions are your key to meeting customer expectations.

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Why Work With Packet Fusion?

Packet Fusion has successfully designed and implemented over 420 UCaaS / CCaaS solutions. With 15 certified engineers on staff and an award-winning support program in place, we are a national leader in this space. We help you decide exactly what you need, how to budget for it, and how to continue to get the most out of your investment.

Technology has the power to transform the way you do business – work with cloud advisors who know how to get you the best possible solution at the best price.

How Our 4-Step UC/CCaaS Advising Model Works

1. Evaluate

Initiating with a phone call and an interactive online assessment, we pinpoint the challenges you’re seeking to overcome. Our research results in a curated list of your optimal choices. We then proceed to negotiate terms and pricing on your behalf.

2. Implement

Our team provides executive-level leadership throughout project implementation, design, and user training. This guarantees that the commitments made during the evaluation stage by the selected vendor are effectively put into action and delivered.

3. Optimize

Beyond the initial implementation, we remain engaged in fine-tuning your newly integrated technological solution. Regular check-ins, audits, and assessments are conducted to polish and maximize the efficiency of your solution.

4. Transform

Technology that revolutionizes your business isn’t just a project with a fixed beginning and end; it’s a journey designed to deliver continuous value. We provide a roadmap guiding you towards comprehensive technology integration. Our team imparts valuable insights, from feature enhancements to industry trends, fostering innovation that propels your business forward

UCaaS Assessment

CCaaS Assessment

UCaaS on Microsoft Teams

Are you a Microsoft Teams user? Did you know you can access your unified communication bundled with Microsoft Office 365? Packet Fusion will help you design / implement the best UCaaS option in Microsoft Teams. Our advising service vets a large number of service providers who offer multiple ways to enable PSTN dialing, as alternatives to the basic Calling Plans available directly from Microsoft to meet your needs.

Find out how Packet Fusion can help you integrate your phone system inside Microsoft Teams.

Migrate your Microsoft Teams

Our Vendor Network

Client Reviews - Packet Fusion - Cloud Quote

Thoughts From Clients

Excellent customer service, Packet Fusion team!

San Jose McEnery Convention Center

Very helpful, efficient, and great customer service!!

West Valley Staffing Group

Great customer service and technical expertise, your engineers should be commended for their technical know-how.

Relypsa

Great Support!

City of Laguna Hills

“Recently, one of our schools experienced a catastrophic outage Due to the timeline we were under with school starting, we needed the our systems up and working. Several members of the Packet Fusion team did a spectacular job in displaying customer service, technical knowledge, and professionalism.

Placer Union High School District

“Thanks again for your team’s excellent response times! It has been a pretty difficult project, to say the least. Thanks again to your team for being there for us during the tech crunch times.”

Victor Valley Transit Authority

“I just want to send a quick note to acknowledge the professionalism and commitment to customer success from your team. Thank you for fostering a great team.”

Trident

Your statement of requirements is superior to anything we previously explored. From the start of our exploration through go-live, we have been impressed with your process to get us to the cloud. Thanks for the guidance from your exceptional team.

SEIU (Service Employees International Union)

Your team’s work on documenting and extracting the data from our current service provider has been outstanding. You put the information together in a simple easy to understand Excel file. We are glad we placed this job in your capable hands.

Temecula Valley Cardiology Medical Group

Moving parts of our operations to the cloud was a significant step for us, particularly given our limited familiarity with technical fields. Your team’s involvement went above and beyond our expectations. Throughout the entire process, Packet Fusion demonstrated an unwavering commitment to monitor each step meticulously. Your proactive stance in identifying potential challenges and preemptively addressing them was instrumental in averting potential issues before they could escalate. The thoroughness and precision with which Packet Fusion approached the migration were evident from the outset. Your team’s ability to foresee potential roadblocks and promptly make necessary corrections was nothing short of remarkable. As a result, the transition was remarkably smooth, causing minimal disruption to our operations.

Self Help for the Elderly

Yep! I would recommend the Packet Fusion to anyone who asks.

Carson Tahoe

PacketFusion had to step in to save the day with a vendor we were using and they were fantastic. Thank you team.

City of Brawley

Absolutely, I would be happy to talk to anyone about Packet Fusion. Always appreciate all the help you guys give us.

Konocti USD

Experience was great…Packet Fusion always provides excellent service and knowledge around nearly any IT solution.

St. Ignatius Prepatory

The responsiveness of the Packet Fusion support teams and having local staff for on-site support is great.

Heritage Bank

We moved all of our telephony support services over to Packet Fusion from various vendors mainly because of the wonderful service we received from your original support offering to us (ShoreTel).

Omnicell

Excellent knowledge of competing phone systems. Great coordination with our company to facilitate intelligent decision making. And terrific support throughout the transition to the new system and follow-on support.

Topaz

Let’s talk about your challenges, options, and pricing. Call 925-701-2020 or complete the form below.