Take 30 mins to learn how to create Brightmetrics dashboards for ShoreTel Workgroups 

 Brightmetrics will improve the customer experience. 

With Brightmetrics detailed historical reports & real time dashboards managers have a new insight into your agent’s behavior as well as the overall health of your ShoreTel Workgroup. 

Peter Hornberger from Brightmetrics will take us through how to create:

  1. Historical dashboards - pivoting information readily available into advanced analytics to create actionable business plans.  
  2. Real time dashboards - taking up to the minute information to help manage your workgroups more effectively.  

Take the time to learn how these dashboards will improve your operations.