Take 30 mins to learn how to create Brightmetrics dashboards for ShoreTel Workgroups
Brightmetrics will improve the customer experience.
With Brightmetrics detailed historical reports & real time dashboards managers have a new insight into your agent’s behavior as well as the overall health of your ShoreTel Workgroup.
Peter Hornberger from Brightmetrics will take us through how to create:
- Historical dashboards - pivoting information readily available into advanced analytics to create actionable business plans.
- Real time dashboards - taking up to the minute information to help manage your workgroups more effectively.